Terms and Conditions

1. Acceptance of Terms

By accessing and using Hyphene's AI-powered healthcare operations platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms constitute a legally binding agreement between you ("User") and Hyphene Inc. ("Company," "we," "us," or "our").

2. Services Description

Hyphene provides AI-powered healthcare operations solutions including:

• NurseOps - Workforce Intelligence Platform
• ClaimPilot - Autonomous Claims Engine
• AI-driven workflow automation and analytics
• Real-time operational monitoring
• Data integration with EHR systems

Our services are designed to streamline healthcare operations, reduce manual work, and improve patient care delivery.

3. User Responsibilities

As a user of Hyphene's platform, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use the platform in compliance with healthcare regulations
• Not attempt to reverse engineer or circumvent security measures
• Report any security vulnerabilities promptly

4. Data Privacy and Security

We are committed to protecting patient data and healthcare information. Our platform:

• Is HIPAA compliant and SOC 2 Type II certified
• Uses end-to-end encryption for all data transmissions
• Implements role-based access controls
• Maintains comprehensive audit trails
• Never sells patient data to third parties

For detailed information about our data practices, please refer to our Privacy Policy.

5. Intellectual Property

All content, features, and functionality of the Hyphene platform are owned by Hyphene Inc. and protected by intellectual property laws.

You retain ownership of your data but grant us a license to use it solely for providing and improving our services.

You may not copy, modify, distribute, or create derivative works of our proprietary software or content.

6. Limitation of Liability

Hyphene provides its services "as is" and makes no warranties beyond those expressly stated in these terms.

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data or business interruption
• Decisions made based on AI recommendations
• Third-party service integrations

7. Service Availability

We strive to maintain high service availability but cannot guarantee 100% uptime.

Service may be temporarily unavailable for maintenance, updates, or technical issues beyond our control.

We will provide reasonable notice for scheduled maintenance and work to restore services promptly during unexpected outages.

8. Termination

You may terminate your account at any time through your account settings or by contacting our support team.

We reserve the right to terminate accounts that violate these terms or engage in prohibited activities.

Upon termination, we will delete your data in accordance with our data retention policies and legal requirements.

9. Changes to Terms

We may update these terms periodically to reflect changes in our services or legal requirements.

Significant changes will be communicated via email or platform notifications.

Continued use of the platform after changes constitutes acceptance of the updated terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: legal@hyphene.ai
• Phone: 1-800-HYPHENE
• Address: 123 Healthcare Tech Ave, San Francisco, CA 94105